Equality Statement

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Keystone Western inc. Accessibility Plan

1. Introduction

At Keystone Western inc, we are committed to creating an inclusive environment for all people, including those with disabilities. Our Accessibility Plan outlines the steps we will take to identify, remove, and prevent barriers, ensuring equitable access to our facilities, services, and employment opportunities. This plan aligns with the requirements of the [Accessibility for Ontarians with Disabilities Act (AODA) / Accessible Canada Act (ACA)].

2. Statement of Commitment

Keystone Western inc. is dedicated to providing an accessible and inclusive experience for all customers, employees, and visitors. We strive to meet or exceed the accessibility standards set out in Canadian legislation and are committed to continuous improvement in accessibility for all people with disabilities.

3. Accessibility Standards and Areas of Focus

• Information and Communication
      We will ensure that all our communications, including digital content and      printed materials, are accessible to people with disabilities. We commit to:
  • Making our website and digital content compliant with WCAG 2.1 Level AA.
  • Providing alternative formats of communication materials, such as large print,       Braille, and accessible PDFs, upon request.
  • Training  staff to create accessible documents and use plain language.
• Customer Service
      We are committed to providing accessible customer service by:
  • Training all employees, volunteers, and contractors on accessible customer service practices, including how to interact with people with various types of       disabilities.
  • Offering multiple methods for customers to access our services, such as in-person, online, and over the phone.
  • Providing assistive devices and support staff to help customers with disabilities navigate our facilities.
• Employment
      We will provide accessible and inclusive recruitment, hiring, and      employment practices by:
  • Ensuring job postings, application processes, and interviews are accessible to all applicants.
  • Providing accommodations upon request throughout the recruitment process.
  • Supporting employees with disabilities by providing necessary accommodations and ensuring an accessible workplace.
• Built Environment
      We will ensure our physical spaces are accessible by:
  • Conducting regular accessibility audits of our facilities.
  • Making improvements such as accessible entrances, washrooms, elevators, signage,  and parking spaces.
  • Implementing emergency procedures that accommodate the needs of people with disabilities.
• Transportation
      If applicable, we commit to providing accessible transportation services      by:
  • Ensuring vehicles are equipped with necessary accessibility features.
  • Training drivers and staff on accessible transportation practices.
  • Offering alternative options for people with disabilities when transportation       services are unavailable.
• Procurement
      We will integrate accessibility considerations into our procurement      processes by:
  • Including accessibility criteria in all contracts for goods, services, and       facilities.
  • Collaborating with vendors to ensure purchased products and services meet accessibility standards.

4. Identifying Barriers

We will identify barriers to accessibility within our organization by:

• Conducting regular accessibility audits of our facilities, services, and policies.
• Soliciting feedback from employees, customers, and stakeholders.
• Creating an accessibility working group to oversee barrier identification and      removal efforts.

5. Removal and Prevention of Barriers

We will actively work to remove and prevent barriers by:

• Implementing an action plan with specific goals, timelines, and responsibilities for barrier removal.
• Reviewing and updating policies and procedures to ensure they promote accessibility.
• Incorporating accessibility considerations into new projects, renovations, and programs.

6. Training and Awareness

We will provide accessibility training and awareness programs by:

• Training all employees, volunteers, and contractors on accessibility standards,      human rights, and inclusive practices.
• Offering specialized training for managers and supervisors to support employees      with disabilities.
• Promoting accessibility awareness through internal communications and campaigns.

7. Feedback Process

We encourage feedback on our accessibility efforts and have established multiple methods for submitting feedback:

• Online via our website feedback form.
• In-person at any of our locations.
• By phone at 1-800-265-6460
• By email at cindyy@keystonewestern.com

We will acknowledge receipt of feedback within five business days and take appropriate actions within 30 days.

8. Review and Update

This Accessibility Plan will be reviewed and updated every three years, or more frequently if needed. The [Accessibility Coordinator/Team] will be responsible for overseeing the implementation, monitoring progress, and ensuring compliance with Canadian accessibility legislation.

9. Contact Information

For more information or to request accessible formats of this plan, please contact:

Chief Administrative Officer: Cindy Young
Keystone Western inc.
594 Bernat Rd, Grande Pointe, MB

Canada R5A 1H5
Phone: 1-800-265-6460
Email: cindyy@keystonewestern.com

Compliance and Monitoring

We will measure our progress through annual reviews, regular monitoring, and reporting on outcomes. Our goal is to ensure that we meet and exceed all accessibility requirements and create an inclusive environment for everyone.